giftifsc@rathi.com
Unit Number 204, 2nd Floor, Signature Building,
Zone 1, GIFT SEZ, Gandhinagar,
Gujarat – 382355
| Contact Person | Designation | Contact No. | Email ID | Working hours |
|---|---|---|---|---|
| Mr. Jigar Patel | Compliance Officer for IIBX, India INX & NSE IX | 8866473961 | jigarpatel1@rathi.com | 9:30 AM - 6:00 PM |
| Mr. Dineshkumar Modi | Principal Officer | 9987231156 | dineshkumarmodi@rathi.com | 9:30 AM - 6:00 PM |
| For grievances if any | ifscgrievance@rathi.com | |||
| Document Name | Action |
|---|---|
| Investor Grievance Redressal Policy | View More |
| Consumer Charter | View More |
| Level | Contact Person | Designation | Contact No. | Email ID | Resolution Timeline |
|---|---|---|---|---|---|
| Level 1 | Mr. Jigar Patel | Compliance Officer for IIBX, India INX & NSE IX | 8866473961 | jigarpatel1@rathi.com | Acknowledgement within 24–48 hours; resolution within 7 working days |
| Level 2 | Mr. Dineshkumar Modi | Deputy Vice President | 9987231156 | dineshkumarmodi@rathi.com | Escalation if unresolved at Level 1 after 7 working days; resolution within next 7 working days |
| Level 3 | Mr. Niteen Gulabrao Dongare | Executive Vice President | 9967165230 | niteendongare@rathi.com | Escalation if unresolved at Level 2; resolution within 15 working days |