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giftifsc@rathi.com

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Correspondence Address

Unit Number 204, 2nd Floor, Signature Building,
Zone 1, GIFT SEZ, Gandhinagar,
Gujarat – 382355

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Compliance Officer & Principal Officer

Contact PersonDesignationContact No.Email IDWorking hours
Mr. Jigar PatelCompliance Officer for IIBX, India INX & NSE IX8866473961jigarpatel1@rathi.com9:30 AM - 6:00 PM
Mr. Dineshkumar ModiPrincipal Officer9987231156dineshkumarmodi@rathi.com9:30 AM - 6:00 PM
For grievances if anyifscgrievance@rathi.com
Document NameAction
Investor Grievance Redressal PolicyView More
Consumer CharterView More

Investor Grievance Escalation Matrix

LevelContact PersonDesignationContact No.Email IDResolution Timeline
Level 1Mr. Jigar PatelCompliance Officer for IIBX, India INX & NSE IX8866473961jigarpatel1@rathi.comAcknowledgement within 24–48 hours; resolution within 7 working days
Level 2Mr. Dineshkumar ModiDeputy Vice President9987231156dineshkumarmodi@rathi.comEscalation if unresolved at Level 1 after 7 working days; resolution within next 7 working days
Level 3Mr. Niteen Gulabrao DongareExecutive Vice President9967165230niteendongare@rathi.comEscalation if unresolved at Level 2; resolution within 15 working days