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Email Address

giftifsc@rathi.com

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Correspondence Address

Unit Number 204, 2nd Floor, Signature Building,
Zone 1, GIFT SEZ, Gandhinagar,
Gujarat – 382355

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Compliance Officer & Principal Officer

Contact Person Designation Contact No. Email ID Working hours
Mr. Jigar Patel Compliance Officer for IIBX, India INX & NSE IX 8866473961 jigarpatel1@rathi.com 9:30 AM - 6:00 PM
Mr. Dineshkumar Modi Principal Officer 9987231156 dineshkumarmodi@rathi.com 9:30 AM - 6:00 PM
For grievances if any ifscgrievance@rathi.com
Document Name Action
Investor Grievance Redressal Policy View More
Consumer Charter View More

Investor Grievance Escalation Matrix

Level Contact Person Designation Contact No. Email ID Resolution Timeline
Level 1 Mr. Jigar Patel Compliance Officer for IIBX, India INX & NSE IX 8866473961 jigarpatel1@rathi.com Acknowledgement within 24–48 hours; resolution within 7 working days
Level 2 Mr. Dineshkumar Modi Deputy Vice President 9987231156 dineshkumarmodi@rathi.com Escalation if unresolved at Level 1 after 7 working days; resolution within next 7 working days
Level 3 Mr. Niteen Gulabrao Dongare Executive Vice President 9967165230 niteendongare@rathi.com Escalation if unresolved at Level 2; resolution within 15 working days